Transport can be modified or cancelled within our transport booking platform at any point, until you have been provided with an estimated time of arrival. We’re currently unable to modify bookings that have an estimated time of arrival. When a booking is made using a card, a holding payment will be taken and then the full payment will go through once the job is completed. Please double check your request and that the card associated with the booking is able to cover the cost. If you do need to amend your booking, please update this in the booking platform as soon as possible.

We understand that sometimes you might need to speak to a real person. Rest assured, You can reach a ground transport expert day or night via live chat, or you can call us on 0333 358 0156. Alternatively, our self-serve booking platform makes it easy to manage bookings effortlessly within a few clicks. We’re here to help 24/7/365.

If you have access, you can view real-time updates in your customer booking portal and speak with our team through online chat for quick and convenient resolutions.

Setting up a global ground transport account with CMAC is easy. Complete the form on our website and our team will be in touch to learn about your ground transportation requirements and review ways in which CMAC can help your business. Alternatively, you can contact our dedicated team of managed ground transport experts on 0333 358 0156.

No account – no problem! CMAC are here to support you, no matter what. Call 0333 358 0156 today to book taxis, coaches, executive vehicles and more. While it's not essential, we do recommend setting up an account to easily book and manage all your transport requirements through our dedicated online platforms.

CMAC’s ground transport network is available globally – we can book and manage taxis, executive cars, wheelchair-accessible vehicles, coaches, MPV’s and more! Visit our locations page to see our coverage. If you’re unable to find a location but have requirements, please don’t hesitate to complete the form on the website – our team of experts will be in touch to chat about your requirements and understand how CMAC can support you. If you require transport immediately, call 0333 358 0156 to speak with our reliable and expert team - available 24/7/365.

CMAC’s extensive global network of over 2.5m suppliers means we can meet requirements that are complex, high volume and time-critical. Whether it’s one vehicle or 100, our team of experts can quickly arrange high volumes of vehicles to be dispatched across a variety of vehicle types (taxis, coaches, MPVs, wheelchair accessible, etc) to suit your requirements.

CMAC clients see savings through mitigating areas of inefficient spending and increasing control over taxi usage. For example, 51% of business travellers add 25% to their taxi expense claims by rounding up the amount. When you multiply this hidden cost by the number of journeys your business travellers take it can soon add up, having a substantial impact on your profit. CMAC ensure that additional and hidden costs are a thing of the past through our cashless booking system and consolidated invoicing for customers with CMAC accounts.

If you employ a third party to manage your business travel, we’re able to offer our services via their platforms. Many of CMAC’s clients access our unrivalled ground transport solutions through their Travel Management Company, ensuring continuity of existing services and frictionless travel. Simply complete the enquiry form on this page and our dedicated team will be in touch to discuss the details of your travel management programme and partner.

A managed service provider manages a broad spectrum of transportation services, including various modes such as taxis, coaches, shuttles, and more. Their aim is to provide a varied range of transportation options customised to meet the specific needs of their clients. Opting for a managed service provider can offer advantages like streamlined operations, enhanced safety measures, and comprehensive support. Taxi operators, on the other hand, primarily focus on operating a fleet of taxis. Their services are typically limited to point-to-point transportation, where passengers can hail a taxi on the street or request one over the phone or on a mobile app.

Choosing a managed service provider comes with numerous compelling advantages. Firstly, the convenience and efficiency offered by managed services make them a one-stop solution for customers, allowing them to address various transportation needs through a single platform or contact point. Advanced technology integration is another key benefit, providing customers with access to cutting-edge platforms that offer real-time tracking, scheduling, billing, and reporting capabilities across multiple fleets and locations. Safety and compliance are also paramount considerations in managed services. Providers like CMAC adhere to safety and compliance protocols throughout their operations. Stringent vetting of suppliers ensures that all drivers are well-trained, and their vehicles are meticulously maintained, ensuring a safer experience for passengers. Additionally, 24/7 customer support is part of many managed services, offering clients the assurance that concerns or issues can be addressed promptly at any time of the day. The flexibility in managed services is also noteworthy. These services cater to a diverse range of transportation needs, from shuttles to luxury cars to buses, showcasing adaptability that aligns with the varying requirements of customers. In summary, the multifaceted benefits of managed services make them a strategic choice for streamlined and reliable transportation solutions.

CMAC offers exceptional value through its superior service, reliability, and enhanced safety measures. The value comes from a seamless and worry-free experience for travellers, with each journey backed by 24-hour human support.

Absolutely! If you're already happy with certain suppliers, we're more than happy to collaborate with them, providing they meet our stringent compliance requirements. Your satisfaction is our top priority.

Setup is fast and simple. Then you can manage all your employee’s transport and accommodation requirements with ease. Simply fill out the form on our website, and our team will contact you to gather insights into your ground transportation needs and explore how CMAC can support your business. Or, if you prefer, reach out to our team of managed ground transport experts at 0333 358 0156.